Shipping & Returns/Exchange Policy
We primarily ship through Canada Post and UPS in order to serve you guys best! Shipping times are an estimate only and are calculated from the time they leave our warehouse. Please allow additional time for the processing of your order at our warehouse. Shipping in North America may take up to 7 business days.
Free Shipping is eligible for orders of a subtotal of $50 or more (before taxes and after any discount codes). This is automatically applied during checkout if you qualify.
To Process a Return/ Exchange Please Click Here: Return/ Exchange Form
You may also come into the Mississauga office to process an exchange.
Our address is:
505 Queensway East
L5A 4B4 Canada
Please call ahead 905 803 8326
To be eligible for a return your item/order must meet the following criteria:
- Item must be unused and in the same condition that you received it
- It must be accompanied by the original packaging
- You have 30 days to return the product
- Order number
- Refund or exchange
- Items being returned
- New size requested (if applicable)
Refunds (if applicable)
Please click here to issue a refund. The customer is responsible for shipping the item back at their own expense. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Upon approval, your refund will be processed, and your method of payment will be refunded, or you can receive the store credit towards your next order.
*Gift Cards and decals are non-refundable items.
**Refunds can be for money back or store credit
Exchanges (if applicable)
Please click here to process an exchange
Fitting Issue: In the event the item does not fit you are welcome to send it back and try another size. The customer will be responsible for paying for the shipping costs for returning the item, and TEAMLTD will cover shipping of the new item back to the customer.
Damaged Item: Our quality control is top notch but on the rare occasion you receive a damaged or defective product we will gladly replace it. Please contact us at firstname.lastname@example.org and include a picture of the damage.
Late or missing refunds (if applicable)
If you are not sure if you have received a refund please check your credit card, PayPal account or whichever payment method was used. If you have done this and have not received your refund yet, please email us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, sale items are eligible for exchanges but not refunds.
If we haven't answered your question please contact a member of the team at firstname.lastname@example.org and we will be happy to help.
**Please note shipping times may vary depending on where you live.