Refund & Exchange Policy
To be eligible for a return your item/order must meet the following criteria:
- Item must be unused and in the same condition that you received it
- It must be accompanied by the original packaging
- You have 30 days to return the product
- Order number
- Refund or exchange
- Items being returned
- New size requested (if applicable)
- Ship to:
Attn: TEAMLTD Returns & Exchanges
2465 Cawthra Road Unit 127
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
**Gift Cards are non-refundable items.
Late or missing refunds (if applicable)
If you are not sure if you have received a refund please check your credit card, PayPal account or whichever payment method was used. If you have done this and have not received your refund yet, please email us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, sale items are eligible for exchanges but not refunds.
Exchanges (if applicable)
Wrong Size: In the event your item does not fit you are welcome to send it back and try another size. You will be responsible for paying for your own shipping costs for returning your item as shipping costs are non-refundable. If a refund is needed, the cost of return shipping will be deducted from your refund.
Damaged Item: Our quality control is top notch but on the rare occasion you receive a damaged or defective product we will gladly replace it. Please contact us at email@example.com and include a picture of the damage.
If we haven't answered your question please contact a member of the team at firstname.lastname@example.org and we will be happy to help.
**Please note shipping times may vary depending on where you live.