FAQ
How much does shipping cost?
In Canada, shipping is free on orders with a subtotal of $100 CAD or more (before taxes and after any discount codes), applied automatically at checkout. Below that, carrier rates for your address are shown at checkout. International orders ship at a flat $49.99 CAD, or free on orders of $350 CAD or more.
How long does delivery take?
We ship from Mississauga, Ontario with Canada Post and UPS. Delivery in Canada takes up to 7 business days after your order leaves our warehouse. Please allow extra time for us to pack your order. International delivery times vary by destination.
Do you ship to the United States?
Not right now. Shipping to the US is turned off for the moment.
Do I pay duties or import fees?
If your order ships outside Canada, customs may charge duties, taxes or import fees when it arrives. Those are paid by the customer and aren't part of our shipping cost.
Can I pick up my order?
Yes, for free. Choose local pickup at checkout and collect it from our Mississauga office at 505 Queensway East, Unit 1, usually within 24 hours. We're open Monday to Thursday 9am to 6pm, and Friday 9am to 4pm. Bring your order confirmation and call 905 803 8326 when you arrive.
How do I track my order?
Every shipped order has tracking. Use the link in your shipping confirmation email, or see Track Your Order.
Tracking says delivered, but I don't have it. What now?
Carriers sometimes scan a parcel as delivered a little early. Give it 24 hours and check your mailbox, parcel locker, front desk and neighbours. Still nothing? Email info@teamltdshop.com with your order number and we'll open an investigation with the carrier.
Is TEAMLTD good quality?
We've been making elevated lifestyle apparel in Canada since 2013, and over 100 retail partners across the country stock it. Customers back that up: our most-reviewed products average 4.6/5 across 160+ verified reviews on product pages, and the Classic Hoodie alone holds 4.8/5 over 50 reviews. Most items come with 30-day returns, so if it's not right, send it back.
What is your return policy?
You have 30 days to return a product. Items must be unused, in the condition you received them, and in the original packaging. Refunds go back to your original payment method, or you can take store credit. Sale items can be exchanged but not refunded. Gift cards, mystery boxes and decals are final sale. Start a return on our returns portal. Full details: Refund policy.
Who pays return shipping?
If you added Checkout+ when you ordered, return shipping is on us: start your return on the returns portal and Redo gives you a free UPS label. Without Checkout+, return shipping is on you. Send it back with any carrier you like, and pick one with tracking.
Can I exchange for a different size?
Yes. Start it on our returns portal and pick the new size. If the form gives you trouble, email info@teamltdshop.com with your order number and the size you want, and we'll set it up for you. Your new size ships once your return arrives, and we cover shipping it to you. You can also swap in person at 505 Queensway East, Unit 1, Mississauga (call ahead: 905 803 8326).
How long does a refund take?
Once your return arrives and is approved, your refund takes 3 to 5 business days to show up, usually sooner. Any LTD Points from the order go back into your account.
I got the wrong item, or it arrived damaged. What now?
Wrong item, size or colour is on us: keep what we sent and we'll ship the right one at no cost. Something defective or damaged? Email info@teamltdshop.com a photo of the issue and your order number. Keep it, and we'll send you a replacement at no cost.
Can I return a mystery box?
Mystery boxes are final sale, so they can't be returned or refunded.
I forgot to use my discount code. Can I still get it?
Email info@teamltdshop.com with the code and your order number. If the code was active when you ordered, we'll refund the difference to your card.
Will a sold-out item come back?
We don't share restock dates. Tap Notify Me on the product page and you'll hear the moment it's back.
Where's the size chart?
Every size chart is on our size guide page. Can't find yours? Email info@teamltdshop.com.
Do you do custom orders or wholesale?
Yes. Custom orders run through our custom side, LTD Customs, and start at 50 pieces (some hat styles can do 25). For custom orders, or to carry TEAMLTD in your store, email orders@teamltd.com.
Sponsorships, donations and collabs
Email info@teamltdshop.com with the details. We look at every request, and someone from the team will get back to you.
How do I reach TEAMLTD?
Email info@teamltdshop.com or call 905 803 8326, Monday to Thursday 9am to 6pm and Friday 9am to 4pm (ET). 505 Queensway East, Unit 1, Mississauga ON L5A 4B4, Canada.