Shipping & Returns/Exchange Policy

Shipping

We ship from Mississauga, Ontario with Canada Post and UPS. Delivery in Canada takes up to 7 business days after your order leaves our warehouse, plus a little time for us to pack it. Delivery times are estimates.

Canadian orders with a subtotal of $100 or more (before taxes and after any discount codes) ship free, applied automatically at checkout. International orders ship at a flat $49.99 CAD, free on orders of $350 CAD or more. Shipping to the US is turned off for the moment. Orders shipped outside Canada may be charged duties, taxes or import fees by customs on arrival, paid by the customer. Free local pickup is available at our Mississauga office, Monday to Thursday 9am to 6pm and Friday 9am to 4pm. Full details: Shipping policy.

Start a return or exchange: Return / Exchange Form

You can also exchange in person at our Mississauga office: 505 Queensway East, Unit 1, Mississauga ON L5A 4B4. Please call ahead: 905 803 8326.

What can be returned

• You have 30 days to return a product.
• It must be unused, in the condition you received it, and in the original packaging.
• Sale items can be exchanged but not refunded.
• Gift cards, mystery boxes and decals are final sale.

Return shipping

Added Checkout+ when you ordered? Return shipping is on us: start your return on the returns portal and Redo gives you a free UPS label. Without Checkout+, return shipping is on you. Send it back with any carrier you like, and pick one with tracking.

Exchanges

Need a different size? Start it on the returns portal and pick the new size. If the form gives you trouble, email info@teamltdshop.com with your order number and the size you want, and we'll set it up. Your new size ships once your return arrives, and we cover shipping it to you.

Refunds

Once your return arrives, we inspect it and email you to say it's approved or not. Approved refunds go back to your original payment method, or as store credit if you prefer, and take 3 to 5 business days to show up, usually sooner. Any LTD Points from the order go back into your account.

Haven't seen your refund after that? Check with your bank or card first, then email info@teamltdshop.com.

Wrong or damaged items

Wrong item, size or colour is on us: keep what we sent and we'll ship the right one at no cost. Something defective or damaged? Email info@teamltdshop.com a photo of the issue and your order number. Keep it, and we'll send you a replacement at no cost.

Questions?

Email info@teamltdshop.com or call 905 803 8326, Monday to Thursday 9am to 6pm and Friday 9am to 4pm (ET).